Appraisals Coordinator 

Employment Type Permanent / Full-time 

Location Hybrid · London, UK

Team Client Operations

Seniority Junior

Closing 7th July

Start Date ASAP

About the role

As a first point of contact for all incoming for all incoming appraisal enquiries, the Appraisals Coordinator helps ensure the process for clients requesting an appraisal runs smoothly by responding to clients efficiently and effectively, handling all leads with care.
Key to the role is ensuring we can deliver world-class service to our clients by capturing
interest and converting it into appraisal appointments as efficiently as possible and carrying out key administrative duties this is about viewings.

Responsibilities include:

Responsibilities are varied and include both client-facing and internal tasks, such as:

• Responding to all appraisal enquiries effectively and efficiently via phone, email and
WhatsApp
• Ensure our enquiry response time is kept to a minimum, communicating clearly and
professionally at all stages of an appraisal request
• Launching new listings on our websites and property portals
• Working towards improving our customer journey
• Assisting with team administration

The above list of responsibilities is not exhaustive, and you may be required to undertake other additional tasks.

Performance indicators
• Response time for pre-marketing processes
• Key metrics measuring the conversion of
- appraisal requests to accepted appraisals requests (AR >>> AAR)
- accepted appraisal requests to appraisals booked (AAR >>> A)

Knowledge & skills

Essential

• Good organiser, time-manager and multi-tasker
• Ability to prioritise tasks effectively
• Exceptional written and verbal communication skills
• Excellent eye for architecture, design and photography
• Strong attention to detail
• Enthusiasm for working collaboratively as part of a team
• Exceptional client care

Desirable

• Good understanding of UK geography and regionality
• Use of Adobe Suite products
• Motivated by commercial targets

Team

The Appraisals Coordinator reports into our Client Operations Manager.

Rewards & benefits

• Hybrid or office working

• Private Medical Insurance with Vitality (optional)

• Royal London Pension

• 27 days annual leave + bank holidays

• Free National Art Pass

• 'Cultural half days' every quarter

• Team lunches & socials

The Modern House Ltd provides equal opportunities to all. Every role is open to all regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.